Emergency Information

If you have an emergency or questions regarding a gas odor, please call us immediately.

1-877-635-5427 or 1-87-SMELLGAS

You can notify Texas Community Propane, LTD. of an emergency  by calling 1-87-SMELLGAS (1-877-635-5427).  This number is answered 24 hours per day, 7 days per week. Alternatively, you can also contact us during normal business hours at 512-272-5503.

If you smell gas or your gas detection alarm sounds,

IMMEDIATELY follow these suggestions:

DOs…
  • DO extinguish all smoking materials and any other open flames or sources of ignition.
  • DO get everyone outside and away from the building.
  • DO shut off the gas supply at the meter  ( If safe to do so).
  • DO call the gas company from a phone outside of your house (e.g., cellphone outside or neighbor’s phone).  If you cannot reach the gas company, call the fire department.
  • DO stay outside and leave the gas off until the leak has been found and fixed.
  • DO warn others to stay out of the area.

DO NOTs…

  • DO NOT light a match, turn off or on any light switches, appliances, thermostats, or garage door openers and do not use the telephone inside the house.  (A spark from one of these could ignite the gas.)
  • DO NOT light or try to re-light the hot water heater or any other appliance.
  • DO NOT re-enter the building until the problem is corrected.

If you smell gas outdoors (not inside) or you notice that a gas pipeline has been cut or damaged, contact the gas company to report the situation and stay away from the area where the gas smell exists.  A gas company representative will be dispatched to the area to evaluate the situation.

USE YOUR SENSES TO RECOGNIZE A SUSPECTED LEAK

Woman Holding Nose

A propane leak can usually be detected by using your natural senses:

SIGHT

Propane gas can accumulate in a dense fog, mist, or white cloud. If you see a dense fog, mist, white cloud, it may be the presence of propane gas. Propane gas can also discolor or kill vegetation. If you see unexplained discolored or dead vegetation, there may be a propane leak in the soil. Also, if you see bubbling in surface water, this may also be a sign of the presence of propane gas bubbling up from a leaking gas pipe. Finally, if you notice any unusual or suspicious activities taking place within or near pipelines or pipeline facilities, including propane tank sites, report this activity to us and to your local law enforcement officials.

SMELL

Propane is naturally odorless; however, an odorant has been added to propane in order to give it the odor of rotten eggs. This odor makes the presence of propane gas detectable by your sense of smell. If you smell an unidentifiable “rotten egg” smell, you may be smelling propane gas.

SOUND

Propane gas is pressurized when it is in the gas mains or pipes. When propane escapes from the pipes through a leak it often causes a hissing, whistling or roaring noise. Hearing an unidentified hissing, whistling or roaring noise can alert you to a possible gas leak.

Using your senses to be aware of your surroundings is vital to detecting and responding safely to a propane gas emergency.